FAQs Frequently Asked Questions

Can I change my order after I submit it?

We process orders quickly after we receive them, and once an order is processed we are unable to modify it. However, if you call us at 1-800-937-1237 with your change request, we will be happy to check the status of your order, and to honor your request if we can.

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Can you help me decide what would look best at my window?

Sure, just call us or drop us a note. We'll discuss your project with you, and we'll send you some free fabric swatches. You might even want to order a half yard of material that appeals to you. Place it at your window, step back or even across the room ... see how distance influences the appearance of the print, pattern or color ... notice how the color and texture captures the mood in your room. Also, observe the mood and effect created by the fabric in the daylight, and how it changes at night illuminated by the lamps in your room. Choose the fabric or color that passes the "feels right" test under these different conditions.

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How can I control light through fabric selection?

Sheers and laces filter light without blocking it, and don't disturb your view. Natural or white cottons or blends, are translucent, and soften the light. Woven fabrics, lined curtains and insulated curtains more nearly block out the light. Achieve the lighting effect you want by selecting an appropriate fabric.

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  How can I solve a drafty window or too much sunshine problem?

Our insulated curtains and shades are a perfect solution ... and they're available in a variety of styles and colors. Or, try our insulated tailored lining. Keep the heat in, in colder climates, and the heat out, in warmer climates.

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How do I measure my window to be sure I order the right size curtain?

Using a metal tape measure or a wooden yardstick, measure the width of your window from bracket to bracket. For proper fullness, order curtain pair widths that are approximately double the width of your window.

For wider windows, order wider width pairs, available in many styles, or order an extra pair of regular width curtains. Curtain length is measured from the top edge to the bottom edge of the curtain. When the heading (the part above the rod pocket) is not included in the length, we specify in the description of the curtain how many inches to add to the length to account for the heading. Overall curtain length, anywhere from the sill to the apron or to the floor is a matter of personal preference and need not be exact. By moving your rod up or down a little you can adjust the position of the curtain at your window.

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What is a rod pocket?

A rod pocket is a sleeve across the top of a curtain or top treatment into which you slip the curtain rod. Rod pockets vary in size from 1-1/2" to 3" or more. The smaller pockets are designed for standard rods. The larger sizes are designed for continental rods or for decorative rods.

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 Where should I position my curtain rod?

Most often a curtain rod will be placed on the window frame, and positioned vertically so that the curtain falls to the desired spot, which may be to the sill, the apron (just below the woodwork trim beneath the sill) or to the floor. The rod may be moved up or down a bit to position the bottom hem of the curtain as desired. The quality and character of the window framing, or molding, may determine how much of the window you want to cover with the curtain.

If the framing is decorative and attractive, you may choose to place the rod closer to the window proper to expose the wood. If not attractive, the rod may be placed so that the curtain covers the whole window frame. Sometimes it is desirable to use a window treatment to make a window appear taller or wider than it is. You may accomplish a visual lengthening effect by placing the rod above the window frame and using a longer curtain. Similarly, you may create a widening effect by placing the rod brackets on the wall on either side of the window frame.

When using tab curtains, we recommend placing the rod high enough that the tabs are above the window proper. This insures that you can achieve proper light control.

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How do I choose a curtain style?

With tab curtains, you can create looks that range from country to colonial to contemporary. With tailored curtains, your look can be anything from country to traditional to formal. With a combination of top treatments and curtains, sheers or laces, an up-to-date feeling is easy to have. The most important thing is to design to please yourself!

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  How do I select colors for my window?

Use as much or as little color as you feel comfortable with. Solid colors or prints are refreshing and draw attention to the window. Soft, neutral colors can complement the colors in your carpeting, furniture, or wallpaper. If the window is interesting architecturally, you may want to emphasize that feature through color selection.

Warm shades of reds and yellows will add life to a room. Cool colors ... blues or whites ... or earth tones like greens and browns ... are restful.

Work toward harmony and complementarity in color selection. Don't hesitate to experiment with mixing naturals and whites, or prints, stripes and solids.

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What is the difference between lined and insulated curtains?

 Lined curtains or top treatments typically have a neutral colored fabric, natural or white, for example, sewn to the back of the curtain fabric, while insulated curtains have a paper thin coating of acrylic foam applied directly to the back side of the fabric. Both, in fact, have insulating qualities superior to unlined curtains, and both offer a neutral color to the street.

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Why use lined curtains?

Lined curtains offer several benefits that justify the extra expense for some people. They tend to block out more light than unlined curtains when closed. Secondly, they offer a bit more insulating value. Finally, because the lining is usually Natural or White in color, the view from the street can be made consistent from window to window, even though inside, different rooms have different colors.

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