Returns&Exchanges

Standard Postage And Handling

For delivery in the U.S., Alaska, Hawaii and U.S. Protectorates

Order Subtotal U.S. Delivery Alaska, Hawaii &
U.S. Protectorates
Under $15.00 add $4.95 add $14.95
$15.01 to $25.00 add $5.95 add $15.95
$25.01 to $45.00 add $7.95 add $17.95
$45.01 to $70.00 add $10.95 add $20.95
$70.01 to $90.00 add $13.95 add $23.95
$90.01 to $125.00 add $16.95 add $26.95
$125.01 to $175.00 add $20.95 add $30.95
$175.01 to $250.00 add $22.95 add $32.95
$250.01 to $300.00 add $25.95 add $35.95
$300.01 and over add 7% of order add 7% of order, plus $10.00

For delivery in Canada

Order Subtotal Canada
Under $15.00 add $19.95
$15.01 to $25.00 add $20.95
$25.01 to $45.00 add $22.95
$45.01 to $70.00 add $25.95
$70.01 to $90.00 add $28.95
$90.01 to $125.00 add $31.95
$125.01 to $175.00 add $35.95
$175.01 to $250.00 add $37.95
$250.01 to $300.00 add $40.95
$300.01 and over add 7% of order, plus $15.00

Extra Shipping Charge:  Because some items are heavy or bulky, these items have a delivery surcharge. If item is oversized, the extra shipping amount is indicated on the Item Page and is in addition to the basic postage and handling charge.

Express Delivery Service*

Available Monday thru Friday only.  Place order by 11:00 am (ET) for order to be shipped out on the same day.
Express 2 - 3 Business Day Service will be delivered within 2-3 business days after the order has been verified and shipped. Please add $10.95 (for U.S.) to above shipping costs.
Express 1 - 2 Business Day Service will be delivered within 1-2 business days after the order has been verified and shipped. Please add $19.95 (for U.S.) to above shipping costs.
There is no express delivery on weekends or holidays. (Sorry, no Express Service to Canada or to the following: U.S. Protectorates, APO/FPO, P.O.Boxes or International).
*If available in your area.

International Shipping And Handling

For delivery outside the contiguous U.S. and Canada.

Order Subtotal Ground International Shipping*
Under $15.00 add $79.95
$15.01 to $25.00 add $80.95
$25.01 to $45.00 add $82.95
$45.01 to $70.00 add $85.95
$70.01 to $90.00 add $88.95
$90.01 to $125.00 add $91.95
$125.01 to $175.00 add $95.95
$175.01 to $250.00 add $97.95
$250.01 to $300.00 add $100.95
$300.01 and over add 7% of order, plus $75.00
  *6 - 8 weeks

Important Shipping Information:
Orders with Basic shipping delivery may be shipped via USPS (Postal Service), please provide a USPS (Postal Service) shippable address.

Returns & Exchanges

Included with every order is a packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of the packing slip for instructions on how to return or exchange your item(s).

Return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Postage and handling is not refundable. Please include a contact phone number, email address or fax number in case we have any questions about your return.

The address to which to send your return is:
Country Curtains
Returns Department
705 Pleasant Street
Lee, MA 01238-9323

For fastest delivery of a replacement item, please call us Toll-Free, any time, at 1-800-456-0321 to place an exchange order as a new order. While we will charge your credit card for the second item, we'll promptly refund the amount of the original item, upon receipt of your return. Please note that regular shipping charges apply to exchange orders.

Handcrafted Berkshire Originals Returns

We want you to be happy with your Berkshire Originals purchase. If for some reason the handcrafted item does not meet your expectations, we will gladly offer you a refund or exchange within 60 days of shipment date.

To return your Berkshire Originals product, please phone our call center at 1-800-456-0321 and we will be happy to walk you through the return process. We regret that we cannot reimburse you for the cost of shipping. Please include a contact phone number, email address or fax number in case we have any questions about your return.