Included with every order is a packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of the packing slip for instructions on how to return or exchange your item(s). Return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Please include a contact phone number, email address or fax number in case we have any questions about your return.

For fastest delivery of a replacement item, please call us Toll-Free, any time, at 1-800-456-0321 to place an exchange order as a new order. While we will charge your credit card for the second item, we'll promptly refund the amount of the original item, upon receipt of your return. Unless the exchange occurred as a result of our error, we do not refund postage and handling.