Shipping Information

 

Custom Return Policy
If the finished measurements of the custom product are incorrect beyond the noted acceptable tolerance:
1. a 1/2" tolerance in finished size on all custom products
2. a 1" tolerance for quilted bedding products
or there are flaws or mistakes in the construction of your product, Country Curtains will remedy any measurement/construction error as follows:
1. We will repair/alter the custom product when feasible as long as alteration will not affect the integrity of the product.
2. When not feasible, we will remake the custom product at our expense.
3. If the products were made to the proper specification and without flaws or mistakes in construction you may still return the product, but your refund will be 50% of the purchase price, exclusive of shipping, handling, measuring and installation.

A custom order of window treatments, bedding, shades, rods, hardware or other custom products is made specifically to the customer's specifications. Dissatisfaction with the quality of a custom product must be reported within 30 days of receipt of the completed order for evaluation and resolution.